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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Product deliveries longer than expected will not be a reason for a full refund on the order or using the '30-day money back' right.
Due to brand expansion, we have multiple sub-brands under ENACFIRE, as long as the products are purchased from www.enacfire.com and come with a valid order ID, the product is made by ENACFIRE. Known/registered sub-brands are as follows: MyGirl, Nypots, WoFaLa, Profon, mivo and more to be announced.
To start a return, you can contact us with your Order ID at . If your return is accepted, we’ll send you a return shipping address or instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
50% Refunded products will no longer be covered by our warranty agreements.
Unfortunately, we cannot accept returns on sale items, gift cards, and coupons.
Note: All shipping costs are not refundable. Replacement orders can not be refunded or canceled.
Exchanges
To start an exchange, you can contact us with your Order ID at
Refunds
ENACFIRE will offer a full refund if it is returned in the original, unused condition, including packaging. Returning sub-brand products will not be supported. The customer will be required to pay any shipping and customs costs to return our products. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you want to return your Headset, please email us at support@enacfire.com.
Order Cancellation
Customers have a window of 2 hours from the time of placing an order to request a cancellation if they have changed their minds or no longer wish to proceed with the purchase.
To cancel an order within this time frame, customers are required to notify us immediately by sending an email to support@enacfire.com. Please include the order details such as order number or transaction id, and any relevant information to expedite the cancellation process.
Please note the following:
1. Timeframe: The cancellation request must be submitted within 2 hours of placing the order. Requests received after this time may not be processed.
2. Cancellation Notification: Ensure that the cancellation request is sent to support@enacfire.com for prompt processing.
3. Confirmation: Customers will receive a confirmation email once the cancellation is successfully processed. If no confirmation is received, customers are advised to contact our customer support for further assistance.
We appreciate your understanding and cooperation in adhering to this policy. For any queries or assistance, please feel free to reach out to our customer support team.
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