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ANSWERS TO YOUR QUESTIONS
Frequently Asked Questions
Please use the phone’s camera to scan the QR code at the back of the product package. Or visit enacfire.com/survey to fill the form.
Once you finish the form, your warranty will be registered.
Please make sure that these are followed:
1. Check if you spelled your email address correctly (use all lowercase letters). 2.Check your spam folder. 3. If you find and POWR emails in your spam, move them out of spam and into the inbox or Promotions Tab.
Please click the FAQ of navigation and select the Maunal Downloads, then download the maunaul you need. Or visit enacfire.com/pages/manual-downloads to download the manuals.
Note: Download links are from Google drive.
Please make sure there is no obstacle between the earphones and your device. Please make sure there is no Microwave oven / Wifi transmitter around you, which is more likely to produce electromagnetic interference and result in a signal interruption.
Note: Please keep your phone and the master earphone (L) as close as possible to ensure a more stable Bluetooth connection.
We recommend you to charge the earphones by using our cable. If our cable does not work, please try to use another charging cable or power source to charge the earphones.
Follow the instructions for shipping.
When the item arrives in our office, we will check the item and place a new order/refund the purchase as necessary.